Terms of Service
Effective date: June 30, 2026
These Terms of Service (the “Terms”) form a binding agreement between you (“you,” “Customer”) and Gama Translations (“Gama Translations,” “Company,” “we,” “us,” “our”), governing your access to and use of https://gamatranslations.com (the “Site”) and all services, features, content, and communications we provide (collectively, the “Service”). BY ACCESSING OR USING THE SERVICE, OR BY PLACING AN ORDER, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.
1. Eligibility; Authority
You represent that you are at least the age of majority in your jurisdiction of residence and have the legal capacity to enter into these Terms. If you use the Service on behalf of a business or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.
2. Changes to These Terms; Changes to the Service
We may update these Terms at any time by posting an updated version on the Site. Unless stated otherwise, changes take effect when posted, and your continued use of the Service after changes are posted constitutes acceptance. We may modify, suspend, or discontinue any part of the Service at any time without notice. Prices and offerings may change at any time.
3. Definitions
“Deliverables” means translated files, certificates of accuracy / certification statements, and any other outputs we provide. “Order” means your purchase request for translation and related services through the Service. “Source Materials” means the documents, images, text, or files you submit for translation. “USCIS” means U.S. Citizenship and Immigration Services.
4. Orders; Account; Billing
4.1 Order Placement. When you place an Order, you agree to provide accurate, current, and complete information (including contact and billing details). You authorize us and our payment processors to charge your payment method for the total displayed at checkout, including any applicable taxes or fees.
4.2 Refusal or Cancellation by Us. We may refuse or cancel any Order at any time and for any reason, including suspected fraud, pricing errors, policy violations, or operational limitations. If we cancel an Order, we will attempt to notify you using the information you provided.
4.3 Chargebacks. You agree not to initiate a chargeback or payment dispute without first contacting us at support@gamatranslations.com and giving us a reasonable opportunity to resolve the issue. Excessive chargebacks may result in account restrictions and/or refusal of future Orders.
5. Delivery; Turnaround; Revisions
5.1 Delivery Method. Deliverables are provided digitally, typically by email and/or through a secure download link.
5.2 Turnaround Times. Unless expressly stated otherwise at checkout or in a written confirmation from us, standard certified delivery is typically completed within 24 hours, and expedited (Express) delivery is typically completed within 12 hours, in each case after the Order is placed and confirmed. Turnaround times are estimates and may vary based on language pair, document quality, complexity, volume, and operational factors.
5.3 Revisions. We are committed to your satisfaction. If you believe there are issues with the Deliverables, you may request revisions. Unless otherwise specified in writing, revision requests should be submitted within 30 days of delivery and should include specific details (for example, page, line, and the requested correction). We may request clarification or additional information to process revisions.
6. Fulfillment Policy; No Returns; Limited Cancellation
6.1 No Returns. Because translation services are digital and begin promptly after ordering, returns are not applicable.
6.2 No Refunds Once Work Begins. Due to the specialized nature of translation services and immediate resource allocation, ORDERS ARE NON-REFUNDABLE ONCE WORK HAS BEGUN. By placing an Order, you acknowledge and agree that you will not receive a refund once work has started.
6.3 No Cancellation After Placement. Orders may not be cancelled after they have been placed, because we allocate resources and incur costs as soon as an Order is received and assigned.
7. Use of Technology and AI-Assisted Translation; Human Verification
7.1 AI-Assisted Workflow. To improve speed, consistency, and turnaround, our translators may use computer-assisted translation tools, including artificial-intelligence and machine-translation technologies, as part of the production process.
7.2 Human Verification Always. Every translation is reviewed, corrected as needed, and verified by a qualified human translator before delivery. We do not deliver machine-only output. The certificate of accuracy accompanying a certified translation is issued on the basis of this human review, and a competent human translator is responsible for the accuracy and completeness of the certified Deliverable.
7.3 Confidentiality of Tools. Where AI-assisted tools are used, we take commercially reasonable measures to handle Source Materials confidentially and consistently with Section 14 (Privacy; Security).
8. USCIS Translation Acceptance Guarantee (Limited Remedy)
8.1 Guarantee Scope. For Orders marketed as “USCIS certified translation,” we guarantee that the translation Deliverables are prepared to meet USCIS certified-translation requirements, including provision of a certification statement / certificate of accuracy.
8.2 Limited Remedy — Revisions Only. In the unlikely event USCIS rejects the translation due to translation-related issues, our sole obligation and your exclusive remedy under this Guarantee is to provide revisions to the translation Deliverables until accepted by USCIS, subject to the conditions below. THE GUARANTEE DOES NOT INCLUDE REFUNDS OR REIMBURSEMENT OF USCIS FEES, FILING FEES, LEGAL FEES, TRAVEL COSTS, LOST TIME, LOST OPPORTUNITY, OR ANY OTHER DAMAGES OR COSTS.
8.3 Eligibility and Proof. To qualify, you must provide substantial proof that USCIS rejected the translation due to translation issues, such as an official USCIS rejection notice stating that the reason relates to translation.
8.4 Time to Submit a Claim. You must submit a claim under this Guarantee within 30 days of our delivery of the translation.
8.5 How to Submit a Claim. Email support@gamatranslations.com with the subject line “USCIS Rejection Claim” and include your full name, Order number, a copy of the USCIS rejection notice, and a detailed explanation of the issue. We may request additional information to validate the claim.
8.6 Exclusions. The Guarantee covers only the Deliverables we provided. It does not apply to: (a) issues caused by incomplete, illegible, or altered Source Materials; (b) incorrect information you provided (including names, dates, locations, or identifiers); (c) changes you or a third party made to the Deliverables; (d) rejection reasons unrelated to translation (for example, missing forms or filing issues); or (e) requirements outside standard USCIS certified-translation requirements.
9. Customer Responsibilities; Source Materials
9.1 Accuracy and Completeness. You are responsible for providing complete, accurate, legible, and unaltered Source Materials and instructions. Poor-quality scans or photos, missing pages, handwritten content, or unclear text may affect accuracy and turnaround time.
9.2 Review Before Use. You are responsible for reviewing Deliverables before submission or use and for promptly notifying us of any suspected errors or concerns. Where practicable, you agree to allow us a reasonable opportunity to correct any issue through revisions before you submit or rely on the Deliverables.
9.3 Sensitive Information. You are responsible for deciding what information to submit. While we employ security measures, you acknowledge that no system is perfectly secure.
10. Translation-Specific Disclaimers; No Reliance; Limitation for Inaccuracy
10.1 Translation Is Not Professional Advice. Translations are linguistic services and are not legal, immigration, medical, financial, or other professional advice. You are solely responsible for obtaining independent professional advice appropriate to your situation.
10.2 No Guarantee of Outcomes. WE DO NOT GUARANTEE ANY SPECIFIC OUTCOME, ACCEPTANCE, OR RESULT FROM ANY GOVERNMENT AGENCY, COURT, SCHOOL, EMPLOYER, OR OTHER THIRD PARTY, EXCEPT AS EXPRESSLY STATED IN SECTION 8 (USCIS GUARANTEE), WHICH PROVIDES ONLY A LIMITED REVISION REMEDY.
10.3 Inherent Language Ambiguity. Language can be ambiguous and context-dependent. Even when performed with care, translation involves judgment calls (for example, formatting, transliteration, proper nouns, and equivalence). Any use of the Deliverables is at your own risk.
10.4 Limitation for Inaccurate-Translation Claims. TO THE FULLEST EXTENT PERMITTED BY LAW: (a) GAMA TRANSLATIONS WILL NOT BE LIABLE FOR CLAIMS OR LOSSES ARISING FROM OR RELATING TO (i) INACCURATE, INCOMPLETE, ILLEGIBLE, MISLEADING, OR ALTERED SOURCE MATERIALS, (ii) INSTRUCTIONS PROVIDED BY YOU OR ANY THIRD PARTY, (iii) YOUR FAILURE TO REVIEW THE DELIVERABLES BEFORE USE, OR (iv) CHANGES MADE BY YOU OR ANY THIRD PARTY TO THE DELIVERABLES; AND (b) FOR ANY CLAIM THAT A DELIVERABLE CONTAINED AN ERROR OR INACCURACY, YOUR EXCLUSIVE REMEDY IS CORRECTION THROUGH REVISIONS (AND, IF APPLICABLE, THE LIMITED USCIS GUARANTEE IN SECTION 8). YOU WAIVE ANY CLAIM FOR DAMAGES BASED ON DECISIONS OR ACTIONS TAKEN IN RELIANCE ON A DELIVERABLE, INCLUDING CLAIMS FOR AGENCY OR FILING FEES, RE-FILING FEES, PENALTIES, INTEREST, LOST WAGES, LOST PROFITS, LOST BUSINESS, LOSS OF OPPORTUNITY, OR DELAYS.
10.5 Third-Party Requirements. Different recipients may have unique formatting or certification requirements. Unless expressly agreed in writing, we do not guarantee compliance with requirements beyond standard certified-translation practices for the intended use.
11. Acceptable Use; Prohibited Conduct
You agree not to use the Service or Site content: (a) for any unlawful purpose; (b) to violate any laws, regulations, or ordinances; (c) to infringe intellectual-property rights; (d) to harass, abuse, defame, threaten, or discriminate; (e) to submit false or misleading information; (f) to upload or transmit malware or destructive code; (g) to scrape, crawl, harvest data, or interfere with the Service’s security features; (h) to spam, phish, or attempt unauthorized access; or (i) in any way that could damage or impair the Service or other users. We may suspend or terminate access for any violation.
12. User Submissions; Feedback
If you submit ideas, suggestions, or feedback, you agree that we may use them for any purpose without compensation or obligation. You represent that you have the rights to submit any content you provide and that it does not violate any third-party rights.
We may provide access to third-party tools or links. We do not control, monitor, or endorse third-party services and are not responsible for them. Your use of third-party services is at your own risk and subject to those third parties’ terms and policies. Payments may be processed by third-party payment processors.
14. Privacy; Security
We collect and use personal information to provide and improve the Service, process Orders, deliver Deliverables, respond to support requests, and communicate with you. We use commercially reasonable measures to protect personal information — including encryption in transit and at rest and automatic expiration of secure download links after 45 days — but no method of transmission or storage is 100% secure. By using the Service, you acknowledge and accept these risks. Our handling of personal information is further described in our Privacy Policy.
15. Disclaimer of Warranties
THE SERVICE AND ALL DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
16. Limitation of Liability; Damages Waiver; Liability Cap
16.1 Damages Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GAMA TRANSLATIONS OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE, ANY ORDER, ANY DELIVERABLE, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
16.2 Liability Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, GAMA TRANSLATIONS’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE, ANY ORDER, ANY DELIVERABLE, OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO GAMA TRANSLATIONS FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
16.3 Basis of the Bargain. You acknowledge that the limitations in this Section 16 are an essential basis of the bargain and apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise).
16.4 Jurisdictional Limitations. Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the maximum extent permitted by law.
17. Indemnification
You agree to indemnify, defend, and hold harmless Gama Translations and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claims, demands, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of these Terms; (b) your Source Materials, your instructions, or information you provided (including claims that Source Materials were incorrect, incomplete, illegible, or unlawfully provided); (c) your use of, reliance on, distribution of, or submission of Deliverables (including claims brought by third parties, recipients, or agencies relating to your use of Deliverables); (d) your violation of any law or the rights of any third party; or (e) your misuse of the Service. We may assume exclusive control of the defense of any matter subject to indemnification, and you agree to cooperate with our defense.
18. Termination
We may terminate or suspend your access to the Service at any time, with or without notice, if we believe you have violated these Terms or for any other reason. Obligations and liabilities incurred before termination survive termination.
19. Time Limit to Bring Claims
TO THE FULLEST EXTENT PERMITTED BY LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES; OTHERWISE, IT IS PERMANENTLY BARRED.
20. Force Majeure
We are not liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, pandemics, labor disputes, internet or hosting outages, governmental actions, war, terrorism, civil disturbances, supply-chain disruptions, or power failures.
21. Governing Law
Except as preempted by the Federal Arbitration Act for arbitration matters, these Terms and any disputes arising out of or relating to these Terms or the Service are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
22. Dispute Resolution; Binding Arbitration; Class-Action Waiver
22.1 Informal Resolution Required. Before initiating arbitration or a court proceeding (except as allowed below), you agree to send a notice describing the dispute (“Dispute Notice”) to support@gamatranslations.com with the subject line “Dispute Notice,” and to allow 30 days for informal resolution. You agree to cooperate in good faith.
22.2 Binding Arbitration. If the dispute is not resolved within 30 days after we receive a Dispute Notice, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, any Order, communications between you and us, or the relationship between you and Gama Translations (collectively, “Dispute”) will be resolved by binding arbitration on an individual basis, rather than in court, except as expressly provided in Section 22.4.
22.3 Federal Arbitration Act. These Terms evidence a transaction involving interstate commerce. The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of this arbitration agreement.
22.4 Exceptions. (a) Small Claims. Either party may bring an individual action in small-claims court if it qualifies and remains in that court. (b) Injunctive / Equitable Relief. Gama Translations may seek temporary, preliminary, or permanent injunctive or other equitable relief in any court of competent jurisdiction to protect its confidential information, intellectual property, and systems, and to prevent unauthorized use, scraping, fraud, abuse, or security threats. This does not waive the obligation to arbitrate any other Dispute.
22.5 Administrator and Rules. Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (if applicable) or otherwise its Commercial Arbitration Rules, as modified by these Terms.
22.6 Location and Format. Arbitration may be conducted by video, phone, written submissions, or in person. If an in-person hearing is required, it will take place in Miami-Dade County, Florida, unless the arbitrator determines that another location is appropriate for fairness and convenience.
22.7 Individual Basis Only; Class-Action Waiver. ALL DISPUTES MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITIES ONLY. THE PARTIES AGREE NOT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.
22.8 Jury-Trial Waiver. To the fullest extent permitted by law, you and Gama Translations waive any right to a jury trial for any proceeding arising out of or relating to these Terms or the Service.
22.9 Delegation; Arbitrator Authority. The arbitrator has exclusive authority to resolve any Dispute, including the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court may decide the enforceability of the Class-Action Waiver to the extent required by law.
22.10 Fees and Costs. Payment of arbitration fees will be governed by AAA rules and applicable law. Each party bears its own attorneys’ fees and costs unless the arbitrator awards otherwise under applicable law.
22.11 Confidentiality. The parties agree to keep the arbitration (including filings and awards) confidential except as necessary to conduct the arbitration, enforce an award, or as required by law.
22.12 Severability. If any portion of this Section 22 is found unenforceable, it will be severed and the remainder enforced to the fullest extent permitted by law. If the Class-Action Waiver is found unenforceable as to a particular claim, that claim will proceed in court (not arbitration), and only that claim.
22.13 Opt-Out. You may opt out of arbitration by sending an email to support@gamatranslations.com within 30 days of first accepting these Terms, stating your name, the email address used for your Order or account, and a clear statement that you are opting out of arbitration. If you opt out, disputes will be resolved in court (subject to applicable law), and this Section 22 will not apply.
23. Electronic Communications
You consent to receive communications from us electronically (for example, by email or website notices). You agree that electronic communications satisfy any legal requirement that such communications be in writing.
24. Assignment; No Third-Party Beneficiaries
You may not assign these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. These Terms do not create any third-party-beneficiary rights.
25. Severability; Waiver; Entire Agreement
If any provision of these Terms is held unlawful or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remainder will remain in effect. Our failure to enforce any right or provision is not a waiver. These Terms, together with any policies or notices posted on the Site regarding the Service, constitute the entire agreement between you and Gama Translations and supersede prior agreements and communications.
Questions about these Terms should be sent to:
Gama Translations 1000 Brickell Avenue, Suite 715, Miami, FL 33131 Email: support@gamatranslations.com
